Proficient – Innovative – Dedicated

digitisation of touchpoints

Increased Agility

Businesses can quickly adapt to market

Better Data Collection and Analysis

Provide insights into customer behavior

Enhanced Marketing Capabilities

Deliver targeted marketing & promotions

Proficient – Innovative – Dedicated

digitisation of touchpoint examples

The application of this digital solution in real-world scenarios and its impact on everyday societal functions

Airlines

Airlines are using digital touchpoints such as mobile check-in, electronic boarding passes, and in-flight entertainment systems to improve the customer experience and reduce the need for physical touchpoints

Banks

Banks are using digital touchpoints such as mobile banking apps, online banking, and chatbots to provide customers with 24/7 access to their accounts and quick customer service.

Retailers

Retailers are using digital touchpoints such as mobile apps, online shopping, and self-checkout kiosks to improve the customer experience and increase sales.

Healthcare Providers

Healthcare Providers are using digital touchpoints such as telemedicine, online appointment booking, and patient portals to provide patients with more convenient and efficient access to healthcare services.

Government Agencies

Government Agencies are using digital touchpoints such as online portals, chatbots, and social media to provide citizens with easier access to information and services.

Education Providers

Education Providers are using digital touchpoints such as online learning platforms, virtual classrooms, and educational apps to provide students with more flexible and personalized learning experiences.